options on company telephone services :: essays research papers

IntroductionThere are many distinguishable options companies have when decided on what type if telephone service to use. The size and needs of the federation lead usually determine the communications take to run an organized operation. Another factor in choosing what type of telecommunications a company will need is what type of business does the company act up with. For example, is the company a telemarketing service, a customer service company for curse, or a consulting firm plus, what are the majority of calls pertaining to and the time spew of each call? Are the telephone calls from customers needing to know where the nearest bank or ATM is or are they important clients wanting an pronounce on a construction project that is underway. These are a hardly a(prenominal) of the important items to look over before choosing the telecommunication that are adjust for you company.I work at a company called VTN Nevada. It is an engineering, survey, architecture, planning, and con struction focusing consulting firm. We do consulting work for many large companies in Las Vegas Valley. We do a lot of communicating with clients, construction project manager, and the entities, such as, city of Las Vegas, City of Henderson, City of North Las Vegas, Clark County, and Nye County. The need for good communication is mandatory in order to get the project done to the clients desires, as rise as, brush the needs of the entities that the projects are located within. VTN Nevada uses many different forms of communications from convocation calls to e-mails, but nothing is better than a face to face face-off in order to straight out major issues.BodyThe system of rules that is currently in place at VTN Nevada is the PBX, otherwise known as Private Branch eXchange. The PBX allows VTN to create extensions to connect to each other, as well as, to the public network. The system is set up to allow a soul to dial the important office line and get the first receptionist, Rit a. Rita, will then direct the caller-out to the person that they are trying to reach. If the caller wants to contact one of the directors of the company, they will be delightred to the director secretary, Marti. Then, Marti will canalize the caller to the intended recipient of the call, take a message, or transfer the caller to the intendeds voice mail. Rita will at the main number has the same